Frequently Asked Questions
Booking & Payment
How do I book a holiday with you?
Once you’ve settled on a destination and hotel on our website, send an enquiry and we’ll send you a quote. When you’re happy with the quote and confirm, our customer service team processes your booking and shares an invoice once rooms are held at the lodge or hotel you’ve chosen.
What are your payment terms?
We require full payment before travel. This ensures the hotel is paid in advance and a service voucher is issued. You present the service voucher at check-in.
What is your cancellation policy?
Cancellation policies vary depending on the property/hotel/lodge. Reach out to our team on whatsapp with your accommodation preference and policies will be shared.
Do you book flights?
We can book flights without accommodation for a fee. If you book your trip with us, booking charges do not apply.
Can you customise an itinerary?
Yes. Every journey is tailored to your dates, interests and pace. Tell us what you have in mind and we’ll shape the itinerary around it.
How far in advance should I book?
As early as you can, especially for July to October and the festive season, when the best camps and lodges fill first. The green season usually has more availability.
Accommodation Terms
Single room: a room meant for one person only. It usually has one bed, often a double (queen or king) or a single, and is priced for one person’s use.
Per person sharing: the cost per person when two people share the same room, tent or cabin.
Per person in a triple: the cost per person when three people share one room, usually a triple room with three separate beds or a combination such as one double and one single.
Half board: two meals a day are included in the room rate, usually breakfast and dinner. Lunch is not included and is paid separately. Drinks are not included unless specified.
Full board: three meals a day are included: breakfast, lunch and dinner. Drinks such as soft drinks, bottled water, fresh juices, beer, wine and cocktails are charged separately.
All inclusive: all meals, selected alcoholic and non-alcoholic drinks, tea and coffee are included. Enjoy breakfast, lunch, dinner and light bites in between, along with soft drinks, house wines, local beers and selected cocktails.
Buffet versus à la carte: a buffet offers a wide variety of dishes for guests to serve themselves, so you can enjoy as much as you like. À la carte lets you order individual dishes from a menu, freshly prepared to your preference.
Planning Your Trip
Do I need travel insurance?
Yes, travel insurance for those traveling to Kenya is now mandatory covering medical care, evacuation, cancellation and lost luggage.
Do I need a visa or vaccinations?
Requirements depend on your nationality and can change, so please check official government and health sources before you travel, and speak to your doctor about vaccinations and malaria prevention.
Can children come on safari?
Yes Children can go on safari. Some hotels however have a minimum age requirement which must be adhered to unless booking a camp exclusively. Age rules also apply to some activities.
What happens if I need help while travelling?
Share your emergency contact with us before you travel, and you can reach our team on WhatsApp throughout your trip.
