FREQUENTLY ASKED QUESTIONS
1.How do i book a holiday with you?
Once you have settled on a destination and hotel on our website, send an inquiry and a quote will be sent to you. Once the quote and information are satisfactory and you confirm booking, our customer service team will process a booking and share an invoice once rooms are held at the lodge/hotel of interest.
2.What are your payment Terms?
We require full payment before travel, this is to ensure the hotel is paid in advance and a service voucher is issued. The service voucher is what you(traveler) will use at check in.
3. Do you book flights?
We can help you book your tickets without accommodation at a fee. If you are however booking you trip with us, booking charges do not apply.
4. Accommodation Terms
Single Room – 𝑺𝒊𝒏𝒈𝒍𝒆 𝑹𝒐𝒐𝒎/𝑶𝒄𝒄𝒖𝒑𝒂𝒏𝒄𝒚 𝒎𝒆𝒂𝒏𝒔 𝒂 𝒉𝒐𝒕𝒆𝒍 𝒐𝒓 𝒂𝒄𝒄𝒐𝒎𝒎𝒐𝒅𝒂𝒕𝒊𝒐𝒏 𝒓𝒐𝒐𝒎 𝒕𝒉𝒂𝒕 𝒊𝒔 𝒎𝒆𝒂𝒏𝒕 𝒇𝒐𝒓 𝒐𝒏𝒆 𝒑𝒆𝒓𝒔𝒐𝒏 𝒐𝒏𝒍𝒚. 𝑰𝒕 𝒖𝒔𝒖𝒂𝒍𝒍𝒚 𝒉𝒂𝒔 𝒐𝒏𝒆 𝒃𝒆𝒅 (𝒐𝒇𝒕𝒆𝒏 𝒂 𝒅𝒐𝒖𝒃𝒍𝒆 𝑩𝒆𝒅 (𝑸𝒖𝒆𝒆𝒏/𝑲𝒊𝒏𝒈 𝒔𝒊𝒛𝒆) 𝒐𝒓 𝒔𝒊𝒏𝒈𝒍𝒆-𝒔𝒊𝒛𝒆 𝒃𝒆𝒅) 𝒂𝒏𝒅 𝒊𝒔 𝒑𝒓𝒊𝒄𝒆𝒅 𝒇𝒐𝒓 𝒐𝒏𝒆 𝒑𝒆𝒓𝒔𝒐𝒏’𝒔 𝒖𝒔𝒆.
Per Person Sharing – 𝑴𝒆𝒂𝒏𝒔 𝒕𝒉𝒆 𝒄𝒐𝒔𝒕 𝒑𝒆𝒓 𝒊𝒏𝒅𝒊𝒗𝒊𝒅𝒖𝒂𝒍 𝒘𝒉𝒆𝒏 𝒕𝒘𝒐 𝒑𝒆𝒐𝒑𝒍𝒆 𝒔𝒉𝒂𝒓𝒆 𝒕𝒉𝒆 𝒔𝒂𝒎𝒆 𝒓𝒐𝒐𝒎/𝒕𝒆𝒏𝒕/𝒄𝒂𝒃𝒊𝒏.
Per Person in a Triple – 𝑴𝒆𝒂𝒏𝒔 𝒕𝒉𝒆 𝒊𝒏𝒅𝒊𝒗𝒊𝒅𝒖𝒂𝒍 𝒄𝒐𝒔𝒕 𝒘𝒉𝒆𝒏 𝒕𝒉𝒓𝒆𝒆 𝒑𝒆𝒐𝒑𝒍𝒆 𝒔𝒉𝒂𝒓𝒆 𝒐𝒏𝒆 𝒓𝒐𝒐𝒎 (𝒖𝒔𝒖𝒂𝒍𝒍𝒚 𝒂 𝒕𝒓𝒊𝒑𝒍𝒆 𝒓𝒐𝒐𝒎 𝒘𝒊𝒕𝒉 3 𝒔𝒆𝒑𝒂𝒓𝒂𝒕𝒆 𝒃𝒆𝒅𝒔 𝒐𝒓 𝒂 𝒄𝒐𝒎𝒃𝒊𝒏𝒂𝒕𝒊𝒐𝒏 𝒍𝒊𝒌𝒆 1 𝒅𝒐𝒖𝒃𝒍𝒆 + 1 𝒔𝒊𝒏𝒈𝒍𝒆).
Half Board Accommodation – Two 𝒎𝒆𝒂𝒍𝒔 𝒂 𝒅𝒂𝒚 𝒊𝒏𝒄𝒍𝒖𝒅𝒆𝒅 𝒊𝒏 𝒕𝒉𝒆 𝒓𝒐𝒐𝒎 𝒓𝒂𝒕𝒆. 𝑼𝒔𝒖𝒂𝒍𝒍𝒚 𝒕𝒉𝒊𝒔 𝒎𝒆𝒂𝒏𝒔: 𝑩𝒓𝒆𝒂𝒌𝒇𝒂𝒔𝒕 🍳 & 𝑫𝒊𝒏𝒏𝒆𝒓 🍲. 𝑳𝒖𝒏𝒄𝒉 𝒊𝒔 𝒏𝒐𝒕 𝒊𝒏𝒄𝒍𝒖𝒅𝒆𝒅 — 𝒚𝒐𝒖 𝒑𝒂𝒚 𝒇𝒐𝒓 𝒊𝒕 𝒔𝒆𝒑𝒂𝒓𝒂𝒕𝒆𝒍𝒚.. 𝑫𝒓𝒊𝒏𝒌𝒔 𝒂𝒓𝒆 𝒏𝒐𝒕 𝒊𝒏𝒄𝒍𝒖𝒅𝒆𝒅 𝒖𝒏𝒍𝒆𝒔𝒔 𝒔𝒑𝒆𝒄𝒊𝒇𝒊𝒆𝒅.
Full Board Accommodation – 𝒊𝒏𝒄𝒍𝒖𝒅𝒆𝒔 𝒕𝒉𝒓𝒆𝒆 𝒎𝒆𝒂𝒍𝒔 𝒂 𝒅𝒂𝒚: 𝑩𝒓𝒆𝒂𝒌𝒇𝒂𝒔𝒕 🍳, 𝑳𝒖𝒏𝒄𝒉 🥗 & 𝑫𝒊𝒏𝒏𝒆𝒓 🍲.𝐻𝑜𝑤𝑒𝑣𝑒𝑟, 𝑑𝑟𝑖𝑛𝑘𝑠 𝑎𝑟𝑒 𝑁𝑂𝑇 𝑖𝑛𝑐𝑙𝑢𝑑𝑒𝑑. 𝐷𝑟𝑖𝑛𝑘𝑠 𝑠𝑢𝑐ℎ 𝑎𝑠 𝑠𝑜𝑓𝑡 𝑑𝑟𝑖𝑛𝑘𝑠, 𝑏𝑜𝑡𝑡𝑙𝑒𝑑 𝑤𝑎𝑡𝑒𝑟, 𝑓𝑟𝑒𝑠ℎ 𝑗𝑢𝑖𝑐𝑒𝑠, 𝑏𝑒𝑒𝑟𝑠, 𝑤𝑖𝑛𝑒, 𝑜𝑟 𝑐𝑜𝑐𝑘𝑡𝑎𝑖𝑙𝑠 𝑎𝑟𝑒 𝑐ℎ𝑎𝑟𝑔𝑒𝑑 𝑠𝑒𝑝𝑎𝑟𝑎𝑡𝑒𝑙𝑦.
All Inclusive Accommodation – 𝒎𝒆𝒂𝒍 𝒑𝒍𝒂𝒏 𝒎𝒆𝒂𝒏𝒔 𝒕𝒉𝒂𝒕 𝒂𝒍𝒍 𝒎𝒆𝒂𝒍𝒔, 𝒔𝒆𝒍𝒆𝒄𝒕 𝒂𝒍𝒄𝒐𝒉𝒐𝒍𝒊𝒄 𝒂𝒏𝒅 𝒏𝒐𝒏-𝒂𝒍𝒄𝒐𝒉𝒐𝒍𝒊𝒄 𝒅𝒓𝒊𝒏𝒌𝒔, 𝒕𝒆𝒂, 𝒂𝒏𝒅 𝒄𝒐𝒇𝒇𝒆𝒆 𝒂𝒓𝒆 𝒊𝒏𝒄𝒍𝒖𝒅𝒆𝒅 𝒊𝒏 𝒕𝒉𝒆 𝒑𝒂𝒄𝒌𝒂𝒈𝒆. 𝐸𝑛𝑗𝑜𝑦 𝑏𝑟𝑒𝑎𝑘𝑓𝑎𝑠𝑡, 𝑙𝑢𝑛𝑐ℎ, 𝑑𝑖𝑛𝑛𝑒𝑟, 𝑎𝑛𝑑 𝑙𝑖𝑔ℎ𝑡 𝑏𝑖𝑡𝑒𝑠 𝑖𝑛 𝑏𝑒𝑡𝑤𝑒𝑒𝑛, 𝑎𝑙𝑜𝑛𝑔 𝑤𝑖𝑡ℎ 𝑠𝑜𝑓𝑡 𝑑𝑟𝑖𝑛𝑘𝑠, ℎ𝑜𝑢𝑠𝑒 𝑤𝑖𝑛𝑒𝑠, 𝑙𝑜𝑐𝑎𝑙 𝑏𝑒𝑒𝑟𝑠, 𝑎𝑛𝑑 𝑠𝑒𝑙𝑒𝑐𝑡𝑒𝑑 𝑐𝑜𝑐𝑘𝑡𝑎𝑖𝑙𝑠
Buffet Vs. Ala Carte – 𝑩𝒖𝒇𝒇𝒆𝒕 𝒐𝒇𝒇𝒆𝒓𝒔 𝒂 𝒘𝒊𝒅𝒆 𝒗𝒂𝒓𝒊𝒆𝒕𝒚 𝒐𝒇 𝒅𝒊𝒔𝒉𝒆𝒔 𝒍𝒂𝒊𝒅 𝒐𝒖𝒕 𝒇𝒐𝒓 𝒈𝒖𝒆𝒔𝒕𝒔 𝒕𝒐 𝒔𝒆𝒓𝒗𝒆 𝒕𝒉𝒆𝒎𝒔𝒆𝒍𝒗𝒆𝒔, 𝒂𝒍𝒍𝒐𝒘𝒊𝒏𝒈 𝒚𝒐𝒖 𝒕𝒐 𝒆𝒏𝒋𝒐𝒚 𝒂𝒔 𝒎𝒖𝒄𝒉 𝒂𝒔 𝒚𝒐𝒖 𝒍𝒊𝒌𝒆 𝒘𝒉𝒊𝒍𝒆 𝒂̀ 𝒍𝒂 𝒄𝒂𝒓𝒕𝒆 𝒔𝒆𝒓𝒗𝒊𝒄𝒆 𝒍𝒆𝒕𝒔 𝒚𝒐𝒖 𝒐𝒓𝒅𝒆𝒓 𝒊𝒏𝒅𝒊𝒗𝒊𝒅𝒖𝒂𝒍 𝒅𝒊𝒔𝒉𝒆𝒔 𝒇𝒓𝒐𝒎 𝒂 𝒎𝒆𝒏𝒖 𝒂𝒏𝒅 𝒇𝒓𝒆𝒔𝒉𝒍𝒚 𝒑𝒓𝒆𝒑𝒂𝒓𝒆𝒅 𝒕𝒐 𝒚𝒐𝒖𝒓 𝒑𝒓𝒆𝒇𝒆𝒓𝒆𝒏𝒄𝒆